Refunds Policy
Last updated: September 26, 2026
Overview
This Refunds Policy explains when Fabulator (operated by Mystery Digital Limited) will issue a refund for a subscription or token pack purchase, and how to request one. It supplements our Terms of Service and does not limit any right you have under applicable consumer-protection law.
Purchases are final by default
Fabulator's purchases are settled in cryptocurrency through our payment processor, NowPayments. Once a payment is confirmed on the blockchain, it cannot be reversed automatically by NowPayments or by us — a completed purchase is final unless one of the situations below applies, and any refund is subject to the verification described in "How refunds are processed."
When we issue a refund
We will issue a refund, in whole or in part, in the following situations:
- You were charged more than once for the same purchase, or charged for a purchase that never completed.
- Your payment was confirmed but the token credits or subscription access you paid for were never applied to your account, due to a fault on our side.
- The purchase was made without your authorization and you report it promptly.
- You paid with the wrong or unsupported cryptocurrency asset, on the wrong or unsupported network, or without a required memo/destination tag — see "Crypto payment errors" below.
- You sent less than the minimum required payment amount — see "Crypto payment errors" below; a refund may not be possible if the amount sent is smaller than the network's own minimum transferable amount.
Crypto payment errors
NowPayments does not offer an automatic, self-service refund for a completed payment. A payment sent to the wrong asset, the wrong network, without a required memo, or below the minimum amount is corrected through NowPayments' own manual, support-mediated process, which we initiate on your behalf once you contact us. NowPayments may require you to verify that you were the original sender before returning funds to a different address; for some cryptocurrencies this involves a small "dust" transaction used only to confirm ownership, never to charge you further.
How much is refunded
A token pack refund covers the full purchase price if none of the tokens have been spent, or the unspent portion if some have. A subscription refund is prorated for the unused portion of the current billing period, based on the plan's price at the time of purchase. A refund is always paid back to the original payment address, in the original cryptocurrency, less any network fees that cannot be recovered.
How to request a refund
Contact us through the support option in the app and describe the purchase and the situation. Include your account email, the approximate date of the purchase, and, for a crypto payment error, the transaction ID and the address or network you actually used — this lets us locate the payment and, where NowPayments' involvement is required, provide it to their support team without back-and-forth.
What isn't covered
We do not issue refunds for a change of mind, for token credits or subscription time you've already used, or for an account suspended or terminated for violating the Acceptable Use & Content Policy in our Terms of Service. Because Fabulator's payments are crypto-settled, card-network chargebacks do not apply to any purchase.
Changes to this policy
We may update this Refunds Policy from time to time. Material changes will be noted on this page.
Contact
If you have questions about this policy or a specific purchase, contact us through the support option in the app.